FAQ

No. avisec systems are designed for quick installation without special skills.
Every package includes a step-by-step quick-start guide and online tutorials. Power up the camera, connect it to the network or LTE modem, and your images appear in the secure avisec Cloud Cockpit. Our support team is available if needed.

Yes. The avisec Cloud Cockpit supports many third-party IP cameras and can integrate existing infrastructure.
Simply add the RTSP/ONVIF stream to the platform to manage live views, timelapse creation and data protection features from one dashboard.

avisec helps you stay GDPR-compliant by design. The integrated Privacy Protector automatically masks people and moving objects, and you can delay publication of images. All data is stored on servers located in certified EU/Swiss data centers.

avisec stores all images and videos on encrypted servers in Switzerland and the EU.
Access is secured with TLS/SSL encryption, role-based permissions, and regular security audits to prevent unauthorized access.

avisec accepts major credit cards, PayPal and pre-payment by invoice (for companies and public institutions).
All payments are processed through secure, PCI-compliant gateways.

All prices in the avisec online-shop are shown excluding VAT by default.
The applicable VAT is calculated and displayed during checkout based on your shipping address.

Yes. During checkout you can request a pro-forma quote or company invoice.
You will receive a PDF invoice with all legally required information immediately after completing the order.

For large projects or multi-year cloud subscriptions, avisec offers tailored volume discounts.
Contact our sales team to discuss individual conditions.

avisec ships hardware worldwide, including Switzerland, EU/EEA countries and the UK.
For destinations outside these regions, please contact us to confirm availability.

Shipping costs and delivery times depend on destination and product.
Typical delivery is 2–5 working days in Switzerland and 5–10 working days within the EU/EEA or UK. The exact amount is shown at checkout.

Yes. avisec offers optional express and fully insured shipping.
Select your preferred method during checkout or contact us for urgent deliveries.

EU/EEA & UK customers have a 14-day statutory cooling-off period to return goods without stating a reason.
Swiss customers can return items according to the voluntary avisec return policy described in our Terms & Conditions.

All avisec hardware comes with a two-year warranty covering manufacturing defects.
Extended warranty packages are available on request.

To arrange a repair or replacement, log into your avisec account and create a service request.
Our support team will issue an RMA number and guide you through the process.

Please inform avisec within five days of receipt.
We will arrange immediate replacement or refund and handle the shipping of defective goods at no cost to you.

Yes. avisec offers optional on-site installation through our certified partners worldwide.
Alternatively, our quick-start guides enable easy self-installation.

Every camera and cloud package includes a printed quick-start guide and links to detailed video tutorials.
These resources are also available in the support section of the avisec website.

You can contact the avisec support team via email or phone.
Support is available in English and German, typically responding within one business day.

Yes. avisec systems are built for mobility.
Simply move the camera, provide power and connectivity, and it will automatically appear in your existing Cloud Cockpit project.