There are a few important things to keep in mind when returning a product you purchased online from avisec:

• You have 14 calendar days to return your purchase from the date you received it
  
  • Make sure you return your item in unused condition, in original condition/packaging, with all accessories and serials.
    
  • Non-returnable (unless faulty on arrival): software licences/keys, subscription credits, digital content once accessed, custom items, items with safety/hygiene concerns once opened (e.g. certain batteries).
    
  • If you return used or opened goods we may deduct for diminished value caused by handling beyond what’s necessary to assess the item.
    
• Depending on where you live, you might also have a statutory right of return (see section 2).
  
• The conditions listed here only apply to items that have been purchased directly in the avisec online shop (avisec.com/shop), including:
  • Goods: cameras, mounts, batteries, solar kits, accessories.
  • Digital content & services: cloud subscriptions, software licences, activation/remote setup.
    
• If an order form or separate terms apply, those prevail.

Statutory right of Return applies as follows:

• EU/EEA & UK consumers (incl. Ireland, Iceland, Liechtenstein, United Kingdom): You have a 14-day cooling-off period, during which you can return purchases without giving a reason.
  
• Swiss consumers: There is no law to ensure statutory return rights for online purchases without giving a reason. We offer commercial returns instead (Section 3). For information on warranty-rights see section 7.

If statutory right of return applies to you, you can return

• Goods: Within 14 days from the day you receive the goods.
  
• Digital Content: Within 14 days from contract, as long as you have not requested immediate supply during the cooling-off period. You can only get  by acknowledging that you would lose your statutory right of return.
  
• Services: If you request service performance during the cooling-off period, you may still withdraw within 14 days. But you must pay a proportionate amount for services provided up to your withdrawal. Your right of withdrawal ends once the service is fully performed. This is only possible after your consent to lose your statutory right of return.

How to cancel:
Send a clear statement to sales@avisec.com. (Model withdrawal here)

Refund timing & scope:

• You will get a refund within 14 days of your withdrawal. We may withhold until the goods are returned or you provide proof of dispatch.
  
• We refund the cost of our cheapest standard outbound delivery. Premium delivery upgrades are not refunded.
  
• You bear the direct cost of returning the goods unless we delivered faulty/incorrect goods.
  

We may deduct for diminished value from handling beyond what is necessary to assess the product.

1. Email sales@avisec.com with order number, item, reason to obtain an authorization to return merchandise (RMA).
   
2. Pack securely and make sure to include proof of purchase and the RMA number.
   
3. Ship to: avisec ag, Rugghoelzli 2, CH-5453 Remetschwil, Switzerland.
   
4. Use trackable/insured shipping. Risk of loss remains with you until we receive the item.

• Once we receive your item, we inspect it and notify you, if the refund is approved. As soon as we have approved the refund, you get your money back via your original payment method.
  
• If your purchase is defective or damaged you can request an exchange. Otherwise please place a new order.
  
• We may withhold refunds until we receive the goods back or you provide proof of return shipment (see Section 7 for EU/EEA & UK rules).

Shipping costs are handled as follows:

• You pay for return shipping unless we sent the wrong or a faulty item.
  
• Outbound shipping-costs on your purchase are only refunded, if you are using your statutory right of return (see Section 2).
  
• Outbound customs duties and import taxes are not refundable by us. When you return your purchase, make sure to mark it “Returned goods” to avoid additional import charges.
  
• For bulky returns (e.g., heavy batteries/solar kits) not possible by postal service, we will provide an estimated pickup cost before you confirm the return.

• Subscriptions renew automatically according to the chosen term (monthly or annual).
  
• Cancellations:
  • Cloud services can be cancelled at any time; cancellation takes effect at the end of the current billing period.
  • For customers in the DACH region with a mobile service included in the subscription, a two-month notice period applies.
  • In other regions (where we do not provide mobile service), customers arrange mobile cancellations themselves; no notice period is required from our side.
• No refunds are given for unused portions of a billing period, unless required by mandatory consumer law (see Section 2).

• Switzerland:
  Statutory warranty rights for defects on movable goods generally expire after 2 years from delivery unless a longer period is contractually agreed.
  
• EU/EEA & UK:
  Local mandatory consumer guarantees apply in addition to this policy.

Orders are subject to applicable Swiss export control and sanctions laws. We may refuse, suspend, or cancel orders where shipping, end-use, or end-user restrictions apply. You agree not to use or resell products in violation of applicable laws.

• Email: sales@avisec.com
  
• Returns address (only for packages from the EU): avisec GmbH c/o DECH Gruppe, Peter-Krauseneck-Str. 16, 79618 Rheinfelden, Germany
• Returns address (only for packages from all non-EU-countries): avisec ag, Rugghoelzli 2, CH-5453 Remetschwil, Switzerland